Dudley & Walsall Mental Health Partnership NHS Trust

As with the majority of healthcare facilities, it was essential that works had to be completed without disrupting the quality of the services provided by the Trust. Kier worked collaboratively with the client and their teams, including ward managers and clinicians, to carefully schedule the work.

They also held regular stakeholder meetings to discuss progress, uncover any emergent challenges and to rapidly agree solutions.

Operating in a live environment where users of the hospital were undergoing treatment, meant that there was a critical need for separation. So processes were designed and agreed that enabled the work to be carried out in full, without jeopardising patients’ safety or routines.

For works within the high secure area, the delivery team received specialist site incident induction training from the Trust, in addition to the general construction-based induction provided to all staff, prior to any work starting.

With updated and revitalised hospital wards, offices and spaces, the Trust has now placed itself at the forefront of mental health care delivery.

Patients and visitors are welcomed to a safe, pleasant environment with the reconfiguration making it much easier for staff to do their jobs.

Feedback from both the Trust and users has been overwhelmingly positive; they are delighted with the result, as well as the way in which the project was delivered - with safety, consideration and quality at the centre - they proud to be able to set the standard for high-quality service provision.

Through the focus on creating strong, collaborative relationships during this project, and working together to achieve their ambitions, the Trust has since commissioned additional work through our Minor Works framework to enhance other facilities across their estate.